Q: How do I place an order?
A: When you're done shopping, click "Shopping Cart" to review the items in your shopping bag, then click "Checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide: :

• Your e-mail address.
• Your credit card billing address.
• The address you want to ship to.
• Your credit card type, number and expiration date.

Q: Can I change my order during checkout?
A: Yes. The "Review Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Place Order."

Q: How can I be sure my order has been received?
A: Once you click "Place Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Q: Is there a way to speed up the checkout process?
Yes. If you are already a Home Delivery Program Member, open an online account with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Q: Are there other ways to place my order?
A: Yes. If you prefer not to order online, you may call us with your information at (800) 270-5533. If you are an active Sheer Cover® customer and require additional products, please call Customer Service at (800) 506-6281.

Q: I can’t see all of the Sheer Cover® items in the catalog. How do I see the rest of them?
A: You must be a current Sheer Cover Home Delivery Member with a web account in order to see the entire catalog. If you have a SheerCover.com web account, please click on the "Log In" button located at the top of your screen and enter your username and password. If you are an active customer and do not have a web account, click here to set up your account.

Q: What forms of payment does sheercover.com accept?

• Visa
• MasterCard
• American Express
• Discover/Novus

Q: When will my credit card account be charged?
A: Your credit card will not be charged until your order is shipped.

Q: Do I need to pay Sales Tax?
A: We are required to collect sales tax in CA, IA, NC, and PA.

Q: How much are Shipping & Handling costs?
A: 30-Day Introductory Kits are shipped via Priority Mail for only $5.95 and usually arrive within 7 business days from the date you place your order. The shipping and handling charges thereafter is $7.95 for the 90-day kits. The customizable Create-A-Kit 90-Day kits available to SheerCover.com web account members, containing up to 6 items is $9.95. Create-A-Kit customized kits containing 7 or more items, shipping and handling is FREE!

Please view the chart below for the shipping and handling charges for orders from the Sheer Cover Studio online catalog (online catalog is only available to SheerCover.com web account members):

Q: Does Sheer Cover ship to international addresses?
A: Although Sheer Cover is distributed in many countries around the world, this website only handles domestic US orders.

Q: How do I know if my order has been shipped?
A: You will receive two e-mails after you have placed your order and provided us with a valid e-mail address. The first email confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

Q: What if an item I've ordered is out of stock?
A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 506-6281 anytime with any questions about out-of-stock items.

Q: Can I return my Sheer Cover® products if I am not satisfied?
A: Sheer Cover is risk free for 60 full days-a benefit you won't find even in the finest department stores! If for any reason you are not absolutely delighted with Sheer Cover, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!

Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Sheer Cover
P.O. Box 10817
Des Moines, IA 50336-0817