Frequently Asked Questions

For Customer Care, Call 1-800-506-6281

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Q: Does Sheer Cover Studio test on animals?

A: No. Sheer Cover Studio finished products are not tested on animals.

Q: How do I use the Sheer Cover Studio Mineral Makeup System?

A: Here are the basic steps to help you quickly get started with using Sheer Cover Studio.
  • CLEANSE and moisturize the face. Allow moisturizer to dry completely.
  • CONCEAL flaws by applying the Concealer (part of the Conceal & Brighten Trio) with the Sheer Cover Studio Concealer Brush or a fingertip. Apply by dabbing and blending under the eye area for dark circles or over blemishes, scars, dark spots or any other areas needing coverage. Remember to blend the two shades as needed to help obtain a perfect shade match.
  • BRIGHTEN your eyes instantly by applying the Brightener (part of the Conceal & Brighten Trio) under the brow bones and at the inner and outer corners of each eye, blending well. Use the Sheer Cover Studio Concealer Brush or a fingertip for application. You can use the Brightener both under and over your makeup.
  • APPLY the Perfect Shade® Mineral Foundation for full coverage. Tap or shake a small amount into the lid of the jar. Place the Sheer Cover Studio Foundation Brush into the lid and tap off excess powder. In circular motions, from the outside of the face working inward, gradually blend over cheeks, nose, chin and forehead—or wherever you want to cover imperfections. Repeat this process as needed for increased, adjustable coverage. Keep in mind that a little bit goes a long way.
  • ILLUMINATE your complexion with the Sun-Kissed Bronzing Minerals, which provide the perfect balance of shimmer and color to the face for a glowing complexion. Apply the pressed mineral powder by lightly dusting it on areas of the face that need highlighting, until you achieve your desired color. Sun-Kissed Bronzing Minerals can be reapplied throughout the day.
  • LENGTHEN the look of your lashes. First, apply 1 to 2 coats of the Lengthening Mascara to your lashes to create a base for the Lash Extending Fibers. Next, apply a layer of the Lash Extending Fibers. Finish with another coat of Lengthening Mascara to ensure that the Fibers completely adhere to your lashes—so you can achieve the long, voluminous, sexy lashes you may have never thought possible.
Foundation:

Q: How is Sheer Cover Studio Perfect Shade® Mineral Foundation different from other liquid, powder or mineral foundations?

A: Sheer Cover Studio Perfect Shade® Mineral Foundation is a unique, lightweight, full-coverage formula that helps give you fabulous coverage with a sheer finish. Perfect Shade® Mineral Foundation's exclusive, patented Trueshade Technology® color matches to your skin and can adapt to any light, day or night. The technology's light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws, helping to make pores appear smaller, conceal unsightly marks and blur imperfections with a soft-focus glow that appears to illuminate the skin from within—giving you a complexion that looks beautifully natural and flawless. Trueshade Technology® automatically adjusts to both red and yellow undertones to help eliminate any color-matching issues with pink, yellow or olive skin tones. With Trueshade Technology®, you are virtually guaranteed an effortless match of your natural color and skin tone.

Sheer Cover Studio Perfect Shade® Mineral Foundation benefits include:

  • Uses exclusive, patented Trueshade Technology® color-matching that takes light-reflecting minerals and blends them with your skin tone, helping remove the guesswork out of picking the right shade.
  • Long-wearing—lasts up to 14 hours.
  • Helps to soothe and protect the skin from oxidative stress with antioxidant green rooibos tea.
  • Contains superior-quality natural mineral pigments that are highly concentrated, so a little goes a long way.
  • Deflects light from flaws with light-reflecting minerals and optical filters to help minimize the look of fine lines, pores and other skin imperfections.
  • Contains 100% natural minerals that feel lightweight but give complete coverage.
  • Is paraben-free, oil-free and fragrance-free.
  • Is non-comedogenic so it won't clog your pores.
  • Helps give skin the look of natural luminosity.
  • Is perfect for all ages and skin types.
  • Offers adjustable, lightweight, buildable coverage so you can use as much or as little as you want.
  • Designed to soothe and calm irritation with zinc oxide.
  • Designed to not settle into fine lines and wrinkles.
  • Blends away dark marks.
  • Helps pores appear smaller.
  • Allows the skin to breath under lightweight veil of coverage.
  • Is sweat-proof.

Q: How can Sheer Cover Studio Perfect Shade® Mineral Foundation provide so much coverage without looking thick and cakey?

A: Unlike some liquid foundations that can look heavy and cakey, Perfect Shade® Mineral Foundation includes natural minerals that lay lightly, in a buildable, overlapping fashion, on the skin for complete coverage. Also, a little of Perfect Shade® Mineral Foundation goes a long way because the light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws—helping to make pores appear smaller, conceal unsightly marks and blur imperfections. Perfect Shade® Mineral Foundation was developed to work in combination with your skin's natural oils to help leave your skin with a luminescent, flawless finish.

Q: What ingredients are not found in Sheer Cover Studio Perfect Shade® Mineral Foundation?

A: Perfect Shade® Mineral Foundation is non-comedogenic, paraben-free, fragrance-free and oil-free.

Q: I seem to be using less Sheer Cover Studio Perfect Shade® Mineral Foundation than I expected. Is there a reason?

A: We hear this all the time. The natural mineral pigments in Perfect Shade® Mineral Foundation are highly concentrated, so a little goes a long way.

Q: Can I use Sheer Cover Studio Perfect Shade® Mineral Foundation on other areas in addition to my face?

A: Absolutely! You can wear Perfect Shade® Mineral Foundation on your neck, décolleté, arms and legs—any visible area you want complete coverage for skin flaws, birthmarks, tattoos, spider veins and other imperfections.

Q: Can I use Sheer Cover Studio Perfect Shade® Mineral Foundation even if I don't have skin flaws?

A: Of course. Perfect Shade® Mineral Foundation is lightweight, buildable and blendable, and can be used on all skin types to help give your skin a flawless-looking, beautiful complexion.

Q: When I first apply Sheer Cover Studio Perfect Shade® Mineral Foundation, it looks dry. Is that normal?

A: Yes. Perfect Shade® Mineral Foundation may look dry when first applied. As it mixes with your skin's natural oils, the dryness should dissipate, leaving a luminescent, flawless finish.

Here's a tip: You can lightly spritz your face with a face mist or water to help hydrate the skin.

Q: Is Sheer Cover Studio Perfect Shade® Mineral Foundation sweat-proof?

A: Yes, Perfect Shade® Mineral Foundation has been clinically tested to be sweat proof. You can cover skin imperfections without fear that Perfect Shade® Mineral Foundation will smear or streak with perspiration. As with any foundation, however, it's best to avoid excessive touching or rubbing, which can remove your Sheer Cover Studio finish.

Q: Will Sheer Cover Studio Perfect Shade® Mineral Foundation last all day?

A: Yes, Perfect Shade® Mineral Foundation has been clinically tested to last 14 hours. As with any foundation, however, avoid excessive touching or rubbing, which can remove your Sheer Cover Studio finish.
Conceal & Brighten Trio:

Q: Do I have to use both Concealer shades and the Brightener in the Sheer Cover Studio Conceal & Brighten Trio or can I use the products individually?

A: Although the Concealer, with two shades, and the Brightener were developed to be used together, they can be used individually as well. The Concealer can be used under the eyes to hide dark circles, and on the eyelids to minimize redness and act as a primer for eye shadow. It also can be used on the rim of the nose to hide redness. In addition, the Concealer can be used on top of birthmarks, dark spots, blemishes and other imperfections to help them blend away. The two shades of Concealer allow you to customize to perfectly match your skin tone and adjust for the change in seasons. The Brightener can be used in the corners of tired eyes to help instantly make them “perk up.” The Brightener also can be used on the brow bones to give a lifted look to the upper eyelids, and at the top of the cheekbones to add a glow.

Q: What’s the best way to apply the Sheer Cover Studio Concealer, which is part of the Conceal & Brighten Trio?

A: You can use either the Sheer Cover Studio Concealer Brush or your fingertip to apply the Concealer. Apply the Concealer by lightly dabbing it onto the designated areas. Layer and blend well until you reach desired coverage.

Q: I tried each of the Concealer shades in the Sheer Cover Studio Conceal & Brighten Trio individually, but I can't seem to get an exact match. What can I do?

A: Although they can be used alone, the two Concealer shades were developed to be used together to help achieve a perfect color match. Blend and layer the two shades until you reach your desired color. Follow with application of the Perfect Shade® Mineral Foundation.

Q: What’s the best way to apply the Sheer Cover Studio Brightener, which is part of the Conceal & Brighten Trio?

A: The Brightener can be used as a highlighter to instantly illuminate cheeks, brow bones and eyes. To instantly illuminate the eyes, apply the Brightener under the brow bones, and at the inner and outer corners of each eye. Blend well. The Brightener can also be used on the brow bones to give a lifted look to the upper eyelids, and at the top of cheekbones to add a glow. Use the Sheer Cover Studio Concealer Brush or a fingertip for application. For best results, apply the Brightener after the Concealer and follow with the Perfect Shade® Mineral Foundation.
Sun-Kissed Bronzing Minerals:

Q: How do I use the Sheer Cover Studio Sun-Kissed Bronzing Minerals?

A: The Sun-Kissed Bronzing Minerals are best used after applying the Perfect Shade® Mineral Foundation, but they also can be used on their own. Using the Sheer Cover Studio Foundation Brush or a blush brush, you can swirl over all three colors and lightly dust the area of your face that you want to highlight. You can also layer and blend individual shades, a combination of shades or all three shades until you reach your desired color.

Q: I can’t seem to get the Sheer Cover Studio Sun-Kissed Bronzing Minerals to go with my skin tone. Any suggestions?

A: The Sun-Kissed Bronzing Minerals were developed to be layerable and blendable so you can choose to use only the shade, or shades, that work best for your skin tone.

Q: Can I use the Sheer Cover Studio Sun-Kissed Bronzing Minerals on areas other than my face?

A: Absolutely! You can wear the Sun-Kissed Bronzing Minerals on your neck, décolleté, arms and legs ... anywhere you want to illuminate the look of your skin.

Q: Can I use the Sheer Cover Studio Sun-Kissed Bronzing Minerals as my blush or eyeshadow?

A: Yes. The Sun-Kissed Bronzing Minerals are layerable and blendable so you can use them alone over your cheeks to help illuminate and highlight, or sweep the different shades over the eyelids for a light, shimmery look.
Lash Lengthening Mascara and Lash Extending Fibers:

Q: Can the Sheer Cover Studio Lash Lengthening Mascara be used by itself?

A: The Lash Lengthening Mascara and Lash Extending Fibers were developed to be used together.

Q: Are the Sheer Cover Studio Lash Lengthening Mascara and Lash Extending Fibers water resistant or waterproof?

A: No, these products have not been water resistant- or waterproof-tested.

Q: Are the Sheer Cover Studio Lash Lengthening Mascara and Lash Extending Fibers easy to remove?

A: Yes, the Lash Lengthening Mascara and Lash Extending Fibers can easily be removed with a cleanser or eye makeup remover.

Q: Why are there two products—Lash Lengthening Mascara and Lash Extending Fibers—and three application steps?

A: Although there are only two products, it takes three steps to ensure that the Lash Extending Fibers properly adhere to your lashes. First, apply a layer of mascara to your lashes. Next, apply a layer of Fibers, and then finish with a final coat of Mascara.

Q: Can I use a mascara other than the Sheer Cover Studio Lash Lengthening Mascara with the Lash Extending Fibers?

A: The Sheer Cover Studio Lash Extending Fibers and the Sheer Cover Studio Lash Lengthening Mascara were developed to be used together so we strongly recommend using them in this manner. However, if you decide to use the Lash Extending Fibers with another mascara, just remember the three easy steps for proper adhesion: (1) mascara (2) Lash Extending Fibers (3) another coat of mascara.
Purchasing & Returns:

Q: How do I place an order?

A: When you’re done shopping, click “Shopping Cart” to review the items in your shopping cart, and then click “Checkout“ to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.
During checkout, you will be asked to provide:

  • Your email address.
  • Your credit card billing address.
  • The address you want to ship to.
  • Your credit card type, number and expiration date.

Q: Can I purchase the Lash Lengthening Mascara or Lash Extending Fibers separately?

A: Yes. Simply call our friendly Customer Care team anytime at (800) 506-6281 to place your order.

Q: Can I change my order during checkout?

A: Yes. The “Place Your Order” page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Complete Your Order."

Q: How can I be sure my order has been received?

A: Once you click “Complete Your Order” on the final review page, we’ll give you an order confirmation number. You will also receive a confirmation email within approximately 24 hours.

Q: Is there a way to speed up the checkout process?

A: Yes. If you are already a Home Delivery Program Preferred Customer, open an online account with us and store your credit card, billing and shipping information on our secure server, so you won’t have to type them in every time you check out.

Q: Are there other ways to place my order?

A: Yes. If you prefer not to order online, you may call us with your information at 1-888-205-3191. If you are an existing Sheer Cover Studio customer and require additional products, please call Customer Care at (800) 506-6281.

Q: What forms of payment does sheercover.com accept?

A: Sheercover.com accepts:
  • Visa
  • MasterCard
  • American Express
  • Discover/Novus

Q: When will my credit card account be charged?

A: Your credit card will not be charged until your order is shipped.

Q: Do I need to pay sales tax?

A: We are required to collect sales tax in CA, CO, IA, LA, NC & PA.

Q: How much are shipping and handling costs?

A: Please refer to your Order Confirmation or call our Customer Service at (800) 506-6281.
Please view the chart below for the shipping and handling charges:
If your order subtotal is Shipping & Handling
(before tax) (5-7 business days)
up to $24.99 $3.99
$25.00 - $49.99 $5.99
$50.00 - $99.99 $7.99
$100.00 - $149.99 $10.99

Q: Does Sheer Cover Studio ship to international addresses?

A: Although Sheer Cover Studio is distributed in many countries around the world, this website only handles domestic U.S. orders.

Q: How do I know if my order has been shipped?

A: You will receive two emails after you have placed your order and provided us with a valid email address. The first email confirms that your order has been received (your order confirmation number will be included); this email should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

Q: What if an item I’ve ordered is out of stock?

A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we’ll email you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 506-6281 any time with any questions about out-of-stock items.

Q: Can I return my Sheer Cover Studio products if I am not satisfied?

A: Sheer Cover Studio is refundable for 60 full days—a benefit you won’t find even in department stores! If for any reason you are not absolutely delighted with Sheer Cover Studio, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H)—even if the containers are empty!

Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via Certified Mail with a receipt of mail. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:
Sheer Cover Studio
P.O. Box 360817
Des Moines, IA 50980-0817

Home Delivery Program:

Q: What is the Sheer Cover Studio Home Delivery Program?

A: When you order the Sheer Cover Studio Starter Kit or Deluxe Kit, you’ll receive a FREE membership in the Sheer Cover Studio Home Delivery Program. Every 90 days, you'll automatically receive a new supply of the Sheer Cover Studio versatile mineral makeup Kit. There are no minimum orders, and you can cancel any time by calling Customer Care at (800) 506-6281.

Q: What are the benefits of being a Home Delivery Program Preferred Customer?

A: The Home Delivery Program includes these exclusive benefits and Preferred Customers—only perks:
  • 100% customization with our program—choose the products you want and set your delivery frequency.
  • A FREE online web account to sheercover.com for account maintenance.
  • Guaranteed, locked-in savings up to 40% off regular prices and exclusive special offers.
  • A 60-Day Money-Back Guarantee on each and every product—even if the containers are empty!

Q: What products are included in my standard automatic shipment?

A: You will receive Perfect Shade® Mineral Foundation, Conceal & Brighten Trio, Sun-Kissed Bronzing Minerals, Lengthening Mascara and Lash Extending Fibers. Also, as soon as you receive your Introductory Kit, you can customize to include your own favorite products, simply by calling Customer Care at (800) 506-6281.

Q: How does the Sheer Cover Studio customization program work?

A: It’s simple!
  • Mix & match between 3 and 10 products in your Kit, each at the lowest available price.
  • Continue to receive the perfect Kit for you or customize each Kit you receive. You decide!
  • Choose exactly when your next Kit is shipped and how often future Kits are sent to you.
  • Kits with 7 pieces or more receive free shipping.
  • All 10-piece Kits will include a free gift as our way of saying thank you.
You can customize your Kit by calling Customer Care anytime at (800) 506-6281.
Account:

Q: Why should I set up an online account?

A: You can review your account information, as well as edit your billing/shipping address and credit card information.

Click here to register now.

Q: How do I set up an online account?

A: As a new Sheer Cover Studio Home Delivery Program Preferred Customer you will be asked to set up an online account with your first Sheer Cover Studio order. If you are a current Sheer Cover Studio customer visiting sheercover.com for the first time, you can click here to set up your account now.

As part of our registration process, you will be asked for the following information:

  • Your name and email address
  • Your account number and billing zip code
  • A password

Q: How do I log in to my online account?

A: Once you've set up your online account, you can log in to access the online Preferred Customers home page. Make sure you log in with the email address you used to set up your account or we will not be able to recognize you. You’ll now have the ability to change your credit card and billing and shipping information.

Q: How do I log out of my online account?

A: The log-out feature is provided to you as a security measure (in the event you have multiple users accessing the same computer). Once you’ve logged out, you will not have access to the Preferred Customers section of our site until you log in again. To log out, click “log out” at the top of the page.

Q: What is my login/account name?

A: Your login/account name is your email address.

Q: What should I do if I’ve forgotten my password?

A: If you have forgotten your password, click on “I forgot my password” on the login screen. Enter the email address you used to register for your Online Account, and a temporary password will be emailed to you within two hours. If you no longer have access to the email address last registered on your account, you will be unable to retrieve your password online. Please call us at (800) 506-6281.

Q: How do I access my account?

A: To access your personal information, click on “My Account” on the top right of the page and log in. You’ll be able to review and edit the below information.
  • Shipping and Billing Information
  • Payment Information
  • Order Status and History
  • Shipping Frequency
  • Login and Password

Q: What is Shipping and Billing Information?

A: View or edit your shipping or billing addresses. Simply enter any new information and click “Update.”

Q: What is Payment Information?

A: View or edit your credit card on file. Simply enter any new information and click “Update.”

Q: What is Order Status and History?

A: Review your current and past online shipments and Sheer Cover Studio catalog orders.

Q: What is Shipping Frequency?

A: Adjust how often you receive your Kit to best meet your individual needs, choosing frequencies from 4 to 16 weeks. Need your next Kit delivered faster? Choose “Ship Now” and we’ll send your next Kit out right away.

Q: What is Login and Password?

A: View or edit your name, email address or password. Simply enter any new information and click “Update.”

Please Note: It may take up to 2 business days for your changes to be reflected on our site. You will receive a confirmation email verifying the change.

Security & Privacy:

Q: Is my credit card information secure when I order from this site?

A: Yes. All Guthy-Renker LLC sites use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls and restrictions on employee access to safeguard your personal information.

Q: Can I order from this site if my cookies have been disabled?

A: If you disable cookies, you may be unable to order or use other features on this site. If you experience any problems, please call (800) 506-6281 to place your order. Existing Preferred Customers wishing to order additional products or take advantage of customization options, please call (800) 506-6281.
Technical Questions:

Q: I lost my password. How can I retrieve it?

A: If you are having trouble remembering your password, Click here. You will be prompted to enter your username (the email address you registered with us). Your password will be emailed to you within two hours. If you no longer have access to the email address last registered on your account, you will be unable to retrieve your password online. Please call Customer Care at (800) 506-6281.

Q: I’m typing in my password correctly, but I keep getting an error. Why?

A: Your password is case sensitive and must be entered exactly as it was recorded (an upper case “A” will be treated differently than a lower case “a”). Make sure your Caps Lock key is turned off. If you are still having problems, you can have your password emailed to you. Click here to get information on retrieving a lost password.

Q: What is a username?

A: Your username is the email address with which you created your web account or the address you used when you placed your order. If you no longer have access to this email address, please log in using the old email address as your username—then follow the steps to change your email address. If you cannot remember your username, please call Customer Care at (800) 506-6281.

Q: How do I update my email address or change my password?

A: Please sign in to sheercover.com using the email address (username) and password you registered with us. Then go to the “My Account” section on the top right of the page. From there, you can change your password or update your email address. When you change your email address, we will send a confirming email to both your old and new email addresses. Please be aware that when you change your email address, that will become your new username.

Q: I’m nervous about using my credit card online. Is my order secure?

A: Your name, address, credit card information and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.

Q: I do not live in the United States, and I’m having trouble completing my order. Why?

A: We’re sorry, but this site is for domestic U.S. orders only.