Product Questions: Quick answers to frequently asked questions about our products.

Q: How is Sheer Cover® Mineral Foundation SPF 15 different?

Q: How can Sheer Cover® provide so much coverage without looking thick and cakey?

Q: Does Sheer Cover test on animals?

Q: What other ingredients are in Sheer Cover® Mineral Foundation SPF 15?

Usage Guide: How to use the Sheer Cover® Kit.

Q: How do I use the Sheer Cover® Kit?

Q: Do I use less of Sheer Cover® Mineral Foundation SPF 15?

Q: Can I use Sheer Cover® on other places besides my face?

Q: Can I use Sheer Cover® even if I don't have skin flaws?

Q: When I first apply Sheer Cover® Mineral Foundation SPF 15, it looks dry. Is that normal?

Q: Will Sheer Cover® wash off in water?

Purchasing & Returns: When to expect delivery, how to return our products, and more.

Q: How do I place an order?

Q: Can I change my order during checkout?

Q: How can I be sure my order has been received?

Q: Is there a way to speed up the checkout process?

Q: Are there other ways to place my order?

Q: I can't see all of the Sheer Cover® items in the catalog. How do I see the rest of them?

Q: What forms of payment does sheercover.com accept?

Q: When will my credit card account be charged?

Q: Do I need to pay Sales Tax?

Q: How much are Shipping & Handling costs?

Q: Does Sheer Cover ship to international addresses?

Q: How do I know if my order has been shipped?

Q: What if an item I've ordered is out of stock?

Q: Can I return my Sheer Cover® products if I am not satisfied?

Home Delivery Program: What is it, and why should you take advantage of it? Find out here!

Q: What is the Sheer Cover® Home Delivery Program?

Q: What are the benefits of being a Home Delivery Program member?

Q: What products are included my standard automatic shipment?

Q: How does the Create-A-Kit program work?

My Account: How to create your online account, edit your information and more.

Q: Why should I set up an online account?

Q: How do I set up an online account?

Q: How do I login to my online account?

Q: How do I logout of my online account?

Q: What is my login/account name?

Q: What should I do if I've forgotten my password?

Q: How do I access my account?

Q: What is Shipping and Billing Information?

Q: What is Payment Information?

Q: What is Order Status and History?

Q: What is Create-A-Kit?

Q: What is Shipping Frequency?

Q: What is Login and Password?

Security & Privacy: Our strict privacy policy and how it keeps your information safe.

Q: Is my credit card information secure when I order from this site?

Q: Can I order from this site if my cookies have been disabled?

Technical Questions: Having problems completing your order or setting up your profile?
Troubleshoot here.

Q: I lost my password. How can I retrieve it?

Q: I'm typing in my password correctly, but I keep getting an error.

Q: What is a username?

Q: How do I update my e-mail address or change my password?

Q: What are the suggested browser and settings for using this site?

Q: How do I see the Sheer Cover online catalog?

Q: I'm nervous about using my credit card online. Is my order secure?

Q: I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate?

Q: I do not live in the United States, and I'm having trouble completing my order.

Contact Us: Click here to contact us by e-mail, phone, fax or mail.

Product Questions: Quick answers to frequently asked questions about our products.

Q: How is Sheer Cover® Mineral Foundation SPF 15 different?
A: Sheer Cover® is so light you can't even feel it on your skin. Yet it allows you to conceal, cover and correct the look of imperfections with a sheer finish that ordinary makeup cannot always provide. The natural minerals adhere to the skin, so you need very little to cover scars, wrinkles, discolorations and other skin flaws. The mineral pigments blend with your own skin to give you a natural, flawless look. Plus, Sheer Cover Mineral Makeup goes beyond covering up flaws–it's makeup that's actually good for your skin!

Sheer Cover's patent-pending Mineral Foundation SPF 15 benefits include:

• Helps protect skin from oxidative stress and future damage with age-defying Green Rooibos Tea.
• Helps defend your skin from the visible signs of premature aging with SPF 15 protection.
• Deflects light from flaws with Mica to minimize the look of fine lines, pores and other imperfections.
• Contains 100% pure minerals from the earth that feel lightweight and look totally natural.
• Contains NO preservatives, chemical dyes, fragrance, silicones, or talc.
• Gives skin a natural luminosity that stays true all day.
• Is perfect for all ages and skin types.
• Offers adjustable coverage so you can use as much or as little as you want.
• Provides complete coverage in just one step by incorporating both Foundation and Finishing Powder in one.
• Soothes and calms irritations with Zinc Oxide.
• Won't settle into fine lines & wrinkles.
• Is formulated with our "True shade technology" to ensure that the powders blend in with your skin tone for a perfect color match.
• Is sweat-proof so you can even wear it when you work out.

Q: How can Sheer Cover® provide so much coverage without looking thick and cakey?
A: Ordinary foundations may be so thick that they look like a mask, or so thin that you have to apply layer after layer. They coat the skin like a layer of icing, and they can wear off or be absorbed into the skin to fill pores and fine lines. The natural minerals in Sheer Cover lay on the skin lightly, in an overlapping fashion to provide complete coverage. Mica, one of the minerals in Sheer Cover, reflects light to give your skin a natural, luminous look. Instead of looking like you're hiding something, Sheer Cover makes it look like you have nothing to hide.

Q: Does Sheer Cover test on animals?
A: No. Sheer Cover finished products are not tested on animals.

Q: What other ingredients are in Sheer Cover® Mineral Foundation SPF 15?
A: It's what's NOT in Sheer Cover Mineral Foundation SPF 15 that makes it great for your skin. The exclusive formulation contains no oil, no perfumes, no dyes and no talc.

Mineral Foundations: Active Ingredients: Zinc Oxide (12.00%). Other Ingredients: Boron Nitride, Bisabolol, Aspalathus Linearis Leaf Extract, May Contain (+/-): Bismuth Oxychloride (CI 77163), Titanium Dioxide (CI 77891), Mica, Iron Oxides (CI 77491, CI 77492, CI 77499)

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Usage Guide: How to use the Sheer Cover® Kit.

Q: How do I use the Sheer Cover® Kit?
A: Here are the basic steps to help quickly get started with using the Sheer Cover Kit.

• CLEANSE your face with warm water, then pat dry.
• MOISTURIZE with the lightweight moisture and sun protection of our Nourishing Moisturizer SPF 15.
• CONCEAL by dabbing Sheer Cover® Duo Concealer with the concealer brush or your fingertip under eyes, blemishes, and trouble spots.
• BLEND the Sheer Cover® Mineral Foundations to find your perfect shade.
• TAP the Powder Brush to work the powder into the bristles... remember, a little bit goes a long way.
• APPLY the foundation in a circular motion with the Powder Brush.
• OPEN up your eyes by applying an ample amount of Extra Length Mascara.

Q: I seem to be using less Sheer Cover® Mineral Foundation SPF 15 than I expected.
A: We hear this all the time. The natural mineral pigments of our Mineral Foundation are highly concentrated, so a little goes a long way.

Q: Can I use Sheer Cover® on other places besides my face?
A: Absolutely. You can wear it on your neck, arms, legs, and anywhere you want to camouflage skin flaws and discolorations.

Q: Can I use Sheer Cover® even if I don't have skin flaws?
A: Of course. You'll love its natural, flawless finish, the healthy glow, and the pure ingredients that treat skin gently. Mostly, you'll love the way Sheer Cover makes you feel - confident, carefree and beautiful!

Q: When I first apply Sheer Cover® Mineral Foundation SPF 15, it looks dry. Is that normal?
A: Yes, the Mineral Foundation SPF 15 may look dry when first applied. As it mixes with your skin's natural oils, the dryness disappears to leave a luminescent, flawless finish that looks like no makeup at all. You may choose to lightly spritz your face with a fine mist of water or dab the excess powder with a tissue to blend Sheer Cover®.

Q: Will Sheer Cover® wash off in water?
A: You can cover skin imperfections without fear that it will smear or streak with perspiration. It's sweat-proof so you can even wear it when you work out. As with any foundation, however, avoid excessive touching or rubbing, which can remove your Sheer Cover® finish. To remove your foundation gently and easily, simply wash it away with Sheer Cover® Conditioning Cleanser.

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Purchasing & Returns: When to expect delivery, how to return our products, and more.

Q: How do I place an order?
A: When you're done shopping, click "Shopping Cart" to review the items in your shopping bag, then click "Checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.

During checkout, you will be asked to provide:

• Your e-mail address.
• Your credit card billing address.
• The address you want to ship to.
• Your credit card type, number and expiration date.

Q: Can I change my order during checkout?
A: Yes. The "Place Your Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Complete Your Order."

Q: How can I be sure my order has been received?
A: Once you click "Complete Your Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation e-mail within approximately 24 hours. We will send you another e-mail to notify you when your order has been successfully processed.

Q: Is there a way to speed up the checkout process?
A: Yes. If you are already a Home Delivery Program Member, open an online account with us and you can store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

Q: Are there other ways to place my order?
A: Yes. If you prefer not to order online, you may call us with your information at (888) 320-8486. If you are an active Sheer Cover® customer and require additional products, please call Customer Service at (800) 506-6281.

Q: I can't see all of the Sheer Cover® items in the catalog. How do I see the rest of them?
A: You must be a current Sheer Cover Home Delivery Member with a web account in order to see the entire catalog. If you have a SheerCover.com web account, please click on the "Log In" button located at the top of your screen and enter your username and password. If you are an active customer and do not have a web account, click here to set up your account.

Q: What forms of payment does sheercover.com accept?

• Visa
• MasterCard
• American Express
• Discover/Novus

Q: When will my credit card account be charged?
A: Your credit card will not be charged until your order is shipped.

Q: Do I need to pay Sales Tax?
A: We are required to collect sales tax in CA, IA, NC, and PA.

Q: How much are Shipping & Handling costs?
A: Starter Kits and Deluxe Kits are shipped via Priority Mail and usually arrive within 7 business days from the date you place your order. When you order the Starter Kit, shipping and handling is free on your first order and $7.99 thereafter, and you will receive a 120-day supply of SheerCover^® every 4 months. When you order the Deluxe kit, shipping and handling is free on your first order and $9.99 thereafter, and you will receive a 120-day supply of SheerCover^® every 4 months. Create-A-Kit customizable kits are available to SheerCover.com web account member only. Shipping and handling for customizable Create-A-Kit 120-Day kits containing up to 6 items is $9.99. For Create-A-Kit customized kits containing 7 or more items, shipping and handling is FREE!

Please view the chart below for the shipping and handling charges for orders from the Sheer Cover Studio online catalog (online catalog is only available to SheerCover.com web account members):

Q: Does Sheer Cover ship to international addresses?
A: Although Sheer Cover is distributed in many countries around the world, this website only handles domestic US orders.

Q: How do I know if my order has been shipped?
A: You will receive two e-mails after you have placed your order and provided us with a valid e-mail address. The first email confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

Q: What if an item I've ordered is out of stock?
A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll e-mail you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 506-6281 anytime with any questions about out-of-stock items.

Q: Can I return my Sheer Cover® products if I am not satisfied?
A: Sheer Cover is risk free for 60 full days-a benefit you won't find even in the finest department stores! If for any reason you are not absolutely delighted with Sheer Cover, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H) - even if the containers are empty!

Complete the back portion of your invoice form and include it in the package being returned. To guarantee your refund, we suggest shipping your returns via Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:
Sheer Cover
P.O. Box 10817
Des Moines, IA 50336-0817

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Home Delivery Program: What is it, and why should you take advantage of it? Find out here!

Q: What is the Sheer Cover® Home Delivery Program?
A: When you order the Sheer Cover® Starter Kit or Deluxe Kit, you'll receive a FREE membership in the Sheer Cover® Home Delivery Program. Every 120 days, you'll automatically receive a new supply of the Sheer Cover® versatile makeup kit. There are no minimum orders, and you can cancel any time by calling Customer Service at (800) 506-6281.

Q: What are the benefits of being a Home Delivery Program member?
A: The Home Delivery Program includes these exclusive benefits and members-only perks:

• Free gifts included with all automatic shipments, a combined regular value of over $175
• 100% customization with our Create-A-Kit program - choose the products you want and set your delivery frequency.
• A FREE online web account to SheerCover.com for easy ordering, account maintenance, exclusive beauty content.
• Guaranteed, locked-in savings up to 40% off regular prices, and receive exclusive special offers.
• A 60-Day Money Back Guarantee on each and every product. Even if the containers are empty!

Q: What products are included my standard automatic shipment?
A: You will receive two shades of Mineral Foundation, a Duo Concealer,a Black/Brown Extra Length Mascara, Base Perfector Primer and a Bronzing Tan Minerals. Also, as soon as you receive your Intro Kit, you can select your own configuration of products with the Create-A-Kit program.

Q: How does the Create-A-Kit program work?
A: It's simple!

• Mix & match up to 4 - 10 products in your kit, each at the lowest available price
• Continue to receive the perfect kit for you OR customize each kit you receive. You decide!
• Choose exactly when your next kit is shipped and how often future kits are sent to you.
• Kits with 7 pieces or more receive FREE SHIPPING!
• All 10-piece kits will include a FREE GIFT as our way of saying thank you!

You can customize your kit online or by calling Customer Service anytime at (800) 506-6281.

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My Account: How to create your online account, edit your information and more.

Q: Why should I set up an online account?
A: You'll gain access to the exclusive Home Delivery Program members section of SheerCover.com and shop our online catalog, which offers a wider selection of exclusive Sheer Cover® products! You can review and customize the items in your kit with Create-A-Kit, and edit your address and credit card information. You'll also be able to place your next Sheer Cover order with just a few clicks.

Click here to register now.

Q: How do I set up an online account?
A: As a new SheerCover.com Home Delivery Program member you will be asked to set up an online account with your first Sheer Cover order.

If you are a current Sheer Cover customer visiting SheerCover.com for the first time, you can click here to set up your account now.

As part of our registration process, you will be asked for the following information:

• Your name and email address
• Your account number and billing zip code
• A password

Q: How do I login to my online account?
A: Once you've set up your online account, you can login to access the online members home page. Make sure you login with the e-mail address you used to set up your account, otherwise we will not be able to recognize you. You'll now have access to the Sheer Cover® Studio catalog as well as the ability to change your credit card, billing and shipping information, and Create-A-Kit customization options. You'll also save time during checkout.

Q: How do I logout of my online account?
A: The logout feature is provided to you as a security measure (in the event you have multiple users using the same computer). Once you've logged out, you will not have access to the Home Delivery Program members section of our site until you login again. To log out, click "log out" at the top of the page.

Q: What is my login/account name?
A: Your login/account name is your e-mail address.

Q: What should I do if I've forgotten my password?
A: If you have forgotten your password, click on "I forgot my password" in the log in screen. Enter the e-mail address you used to register for your Online Account, and a temporary password will be e-mailed to you within two hours. If you no longer have access to the e-mail address last registered on your account, you will be unable to retrieve your password online. Please call us at (800) 506-6281.

Q: How do I access my account?
A: To access your personal information, click on "My Account" on the top right of the page and log in. You'll be able to review and edit the below information.

• Shipping and Billing Information
• Payment Information
• Order Status and History
• Shipping Frequency
• Create-A-Kit
• Login and Password

Q: What is Shipping and Billing Information?
A: View or edit your shipping or billing addresses. Simply enter any new information and click "Update."

Q: What is Payment Information?
A: View or edit your credit card on file. Simply enter any new information and click "Update."

Q: What is Order Status and History?
A: Review your current and past online shipments and Sheer Cover® Studio online club catalog orders. You can easily reorder Sheer Cover® Studio online club catalog items with one click in the Online Catalog Orders section.

Q: What is Create-A-Kit?
A: View or edit your current kit configuration. Customize and adjust which products you receive in your kit, choosing from our most popular products in the catalog. If you'd like to customize your kit with an item that is not available online, please call us at (800) 506-6281, and we will be able to assist you.

Q: What is Shipping Frequency?
A: Adjust how often you receive your kit to best meet your individual needs, choosing frequencies from 4-16 weeks. Need your next kit delivered faster? Choose Ship Now and we'll send your next kit out right away.

Q: What is Login and Password?
A: View or edit your name, e-mail address, or password. Simply enter any new information and click "Update."

Please Note: It may take up to two business days for your changes to be reflected on our site. You will receive a confirmation email verifying the change.

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Security & Privacy: Our strict privacy policy and how it keeps your information safe.
SheerCover.com is committed to protecting your security and privacy. Here are some commonly asked questions regarding our security and privacy practices. For more detailed information regarding security and privacy, please visit our Privacy Policy.

Q: Is my credit card information secure when I order from this site?
A: Yes, all Guthy-Renker® sites use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls, and restrictions on employee access, to safeguard your personal information.

Q: Can I order from this site if my cookies have been disabled?
A: If you disable cookies, you may be unable to order or use other features on this site. If you experience any problems, please call (888) 320-8486 to place your order. SheerCover.com online members wishing to order additional products or take advantage of Create-A-Kit customization options, please call (800) 506-6281.

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Technical Questions: Having problems completing your order or setting up your profile?
Troubleshoot here.

Q: I lost my password. How can I retrieve it?
A: If you are having trouble remembering your password, Click here. You will be prompted to enter your username (the e-mail address you registered with us). Your password will be e-mailed to you within two hours.

If you no longer have access to the e-mail address last registered on your account, you will be unable to retrieve your password online. Please call customer care at (800) 506-6281.

Q: I'm typing in my password correctly, but I keep getting an error.
A: Your password is case-sensitive and must be entered in exactly as it was recorded (an upper case "A" will be treated differently than a lower case "a"). Make sure your CAPS LOCK key is turned off. If you are still having problems, you can have your password e-mailed to you. Click here to get information on retrieving a lost password.

Q: What is a username?
A: Your username is the e-mail address with which you created your web account or the address you used when you placed your order. If you no longer have access to this e-mail address, please log in using the old e-mail address as your username - then follow the steps to change your e-mail address.

If you cannot remember your username, please call customer care at (800) 506-6281.

Q: How do I update my e-mail address or change my password?
A: Please sign in to SheerCover.com using the e-mail address (username) and password you registered with us, then go to the "My Account" section on the top right page. From there you can change your password or update your e-mail address. When you change your e-mail address, we will send a confirming e-mail to both your old and new e-mail addresses. Please be aware that when you change your e-mail address, that will become your new username.

Q: What are the suggested browser and settings for using this site?

A: This site is optimized for use on Internet Explorer 5.0 and Netscape 7.0 and above, with a minimum screen resolution of 1024x768. For AOL users, the site is best viewed in version 5 and above.

We recommend leaving cookies and javascript enabled while browsing our site. Disabling cookies and/or javascript may interfere with your overall site experience. Cookies allow us to save settings such as your username and what you've placed into your cart. We use javascript elements within the site to provide you with a more intuitive and interactive experience.

Parts of the site contain elements of Flash, a free plug-in that is included with most browser installations. If you do not have Flash installed on your system and would like to install it, please visit Adobe.com.

Some of our documentation is in Adobe Acrobat format, a free reader available from Adobe. If you do not have the Free Adobe Acrobat Reader, please visit Adobe.com and download the Free Acrobat Reader.

Please report any feedback or problems you may experience with using our site to Customer Service.

Q: How do I see the Sheer Cover online catalog?
A: You must be a current Sheer Cover® customer with a web account in order to see the entire catalog. If you are a SheerCover.com online member, please click on the "Log In" button located at the top of your screen and enter your username and password. If you are an active Sheer Cover customer and do not have a web account Click here to set up your account.

Q: I'm nervous about using my credit card online. Is my order secure?
A: Your name, address, credit card information, and all billing information are secured using SSL (Secure Socket Layers). Your credit card information is captured and stored separately from your order to prevent unauthorized use. If you prefer, you may also call the toll-free numbers listed in the shopping cart to place your order.

Q: I receive an expired certificate warning when trying to purchase. Is there a problem with your certificate?
A: No. To verify our certificate status, click on the thawte logo located in our shopping cart. Some unpatched older browsers are subject to a Y2K (year 2000) bug that causes the browser to report that the "Certificate Authority is Expired." The security of these browsers and our site will still function properly to secure your data. To avoid getting this warning, we recommend that you upgrade to a newer version of your browser.

Q: I do not live in the United States, and I'm having trouble completing my order.
A: We're sorry but this site is for domestic U.S. orders only.