Customer Service

member benefits

As an exclusive Sheer Cover Studio Member, you receive the following benefits:

  • Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
  • Easy Customization - Change the products in your kit at any time
  • 60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many Sheer Cover Studio membership benefits. It automatically ships your favorite Sheer Cover Studio products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 1-800-506-6281.

easy customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 2 products or as many as 10 products. The choice is yours. You can also change the number of items in your kit anytime. Call us at 1-800-506-6281 to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Shipping and Returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 1-800-506-6281 to manage your shipment schedule.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Sheer Cover Studio Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 1-800-506-6281. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 1-800-506-6281.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Frequently Asked Questions

How can we help you?

  • Q: How do I use the Sheer Cover Studio Mineral Makeup System?

    A: Here are the basic steps to help you quickly get started with using Sheer Cover Studio.

    • CLEANSE and moisturize the face. Allow moisturizer to dry completely.
    • CONCEAL flaws by applying the Concealer (part of the Conceal & Brighten Trio) with the Sheer Cover Studio Concealer Brush or a fingertip. Apply by dabbing and blending under the eye area for dark circles or over scars, dark spots or any other areas needing coverage. Remember to blend the two shades as needed to help obtain a perfect shade match.
    • BRIGHTEN your eyes instantly by applying the Brightener (part of the Conceal & Brighten Trio) under the brow bones and at the inner and outer corners of each eye, blending well. Use the Sheer Cover Studio Concealer Brush or a fingertip for application. You can use the Brightener both under and over your makeup.
    • APPLY the Perfect Shade® Mineral Foundation for full coverage. Tap or shake a small amount into the lid of the jar. Place the Sheer Cover Studio Foundation Brush into the lid and tap off excess powder. In circular motions, from the outside of the face working inward, gradually blend over cheeks, nose, chin and forehead—or wherever you want to cover imperfections. Repeat this process as needed for increased, adjustable coverage. Keep in mind that a little bit goes a long way.
    • ILLUMINATE your complexion with the Sun-Kissed Bronzing Minerals, which provide the perfect balance of shimmer and color to the face for a glowing complexion. Apply the pressed mineral powder by lightly dusting it on areas of the face that need highlighting, until you achieve your desired color. Sun-Kissed Bronzing Minerals can be reapplied throughout the day.
    • LENGTHEN the look of your lashes. First, apply 1 to 2 coats of the Lengthening Mascara to your lashes to create a base for the Lash Extending Fibers. Next, apply a layer of the Lash Extending Fibers. Finish with another coat of Lengthening Mascara to ensure that the Fibers completely adhere to your lashes—so you can achieve the long, voluminous, sexy lashes you may have never thought possible.
Foundation:
  • Q: How is Sheer Cover Studio Perfect Shade® Mineral Foundation different from other liquid, powder or mineral foundations?

    A: Sheer Cover Studio Perfect Shade® Mineral Foundation is a unique, lightweight, full-coverage formula that helps give you fabulous coverage with a sheer finish. Perfect Shade® Mineral Foundation's exclusive, patented Trueshade Technology® color matches to your skin and can adapt to any light, day or night. The technology's light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws, helping to make pores appear smaller, conceal unsightly marks and blur imperfections with a soft-focus glow that appears to illuminate the skin from within—giving you a complexion that looks beautifully natural and flawless. Trueshade Technology® automatically adjusts to both red and yellow undertones to help eliminate any color-matching issues with pink, yellow or olive skin tones. With Trueshade Technology®, you are virtually guaranteed an effortless match of your natural color and skin tone.

    Sheer Cover Studio Perfect Shade® Mineral Foundation benefits include:

    • Uses exclusive, patented Trueshade Technology® color-matching that takes light-reflecting minerals and blends them with your skin tone, helping remove the guesswork out of picking the right shade.
    • Long-wearing-lasts up to 14 hours.
    • Helps to soothe and protect the skin from oxidative stress with antioxidant green rooibos tea.
    • Contains superior-quality natural mineral pigments that are highly concentrated, so a little goes a long way.
    • Deflects light from flaws with light-reflecting minerals and optical filters to help minimize the look of fine lines, pores and other skin imperfections.
    • Contains 100% natural minerals that feel lightweight but give complete coverage.
    • Is paraben-free, oil-free and fragrance-free.
    • Is non-comedogenic so it won't clog your pores.
    • Helps give skin the look of natural luminosity.
    • Is perfect for all ages and skin types.
    • Offers adjustable, lightweight, buildable coverage so you can use as much or as little as you want.
    • Designed to soothe and calm irritation with zinc oxide.
    • Designed to not settle into fine lines and wrinkles.
    • Blends away dark marks.
    • Helps pores appear smaller.
    • Allows the skin to breath under lightweight veil of coverage.
    • Is sweat-proof.
  • Q: How can Sheer Cover Studio Perfect Shade® Mineral Foundation provide so much coverage without looking thick and cakey?

    A: Unlike some liquid foundations that can look heavy and cakey, Perfect Shade® Mineral Foundation includes natural minerals that lay lightly, in a buildable, overlapping fashion, on the skin for complete coverage. Also, a little of Perfect Shade® Mineral Foundation goes a long way because the light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws—helping to make pores appear smaller, conceal unsightly marks and blur imperfections. Perfect Shade® Mineral Foundation was developed to work in combination with your skin's natural oils to help leave your skin with a luminescent, flawless finish.

  • Q: What ingredients are not found in Sheer Cover Studio Perfect Shade® Mineral Foundation?

    A: Perfect Shade® Mineral Foundation is non-comedogenic, paraben-free, fragrance-free and oil-free.

  • Q: I seem to be using less Sheer Cover Studio Perfect Shade ® Mineral Foundation than I expected. Is there a reason?

    A: We hear this all the time. The natural mineral pigments in Perfect Shade® Mineral Foundation are highly concentrated, so a little goes a long way.

  • Q: Can I use Sheer Cover Studio Perfect Shade® Mineral Foundation on other areas in addition to my face?

    A: Absolutely! You can wear Perfect Shade® Mineral Foundation on your neck, décolleté, arms and legs—any visible area you want complete coverage for skin flaws, birthmarks, tattoos, spider veins and other imperfections.

  • Q: Can I use Sheer Cover Studio Perfect Shade® Mineral Foundation even if I don't have skin flaws?

    A: Of course. Perfect Shade® Mineral Foundation is lightweight, buildable and blendable, and can be used on all skin types to help give your skin a flawless-looking, beautiful complexion.

  • Q: When I first apply Sheer Cover Studio Perfect Shade® Mineral Foundation, it looks dry. Is that normal?

    A: Yes. Perfect Shade® Mineral Foundation may look dry when first applied. As it mixes with your skin's natural oils, the dryness should dissipate, leaving a luminescent, flawless finish.
    Here's a tip: You can lightly spritz your face with a face mist or water to help hydrate the skin.

  • Q: Is Sheer Cover Studio Perfect Shade® Mineral Foundation sweat-proof?

    A: Yes, Perfect Shade® Mineral Foundation has been clinically tested to be sweat proof. You can cover skin imperfections without fear that Perfect Shade® Mineral Foundation will smear or streak with perspiration. As with any foundation, however, it's best to avoid excessive touching or rubbing, which can remove your Sheer Cover Studio finish.

  • Q: Will Sheer Cover Studio Perfect Shade® Mineral Foundation last all day?

    A: Yes, Perfect Shade® Mineral Foundation has been clinically tested to last 14 hours. As with any foundation, however, avoid excessive touching or rubbing, which can remove your Sheer Cover Studio finish.

  • Q: Proposition 65 Warning

    A: Please read our statement about the Proposition 65 Warning that we have elected to provide with some of our products.

Conceal & Brighten Trio:
Sun-Kissed Bronzing Minerals:
Lash Lengthening Mascara and Lash Extending Fibers:
Purchasing & Returns:
  • Q: How do I place an order?

    A: When you're done shopping, click "Shopping Cart" to review the items in your shopping cart, and then click "Checkout" to place your order. If you don't want to order all of the items, simply edit your shopping cart before proceeding to checkout.
    During checkout, you will be asked to provide:

    • Your email address.
    • Your credit card billing address.
    • The address you want to ship to.
    • Your credit card type, number and expiration date.

  • Q: Can I purchase the Lash Lengthening Mascara or Lash Extending Fibers separately?

    A: Yes. Simply call our friendly Customer Care team anytime at (800) 506-6281 to place your order.

  • Q: Can I change my order during checkout?

    A: Yes. The "Place Your Order" page lists your order information and gives you another opportunity to make changes. Your order will not be placed and your credit card will not be charged if you do not click "Complete Your Order."

  • Q: How can I be sure my order has been received?

    A: Once you click "Complete Your Order" on the final review page, we'll give you an order confirmation number. You will also receive a confirmation email within approximately 24 hours.

  • Q: Is there a way to speed up the checkout process?

    A: Yes. If you are already a Home Delivery Program Preferred Customer, open an online account with us and store your credit card, billing and shipping information on our secure server, so you won't have to type them in every time you check out.

  • Q: Are there other ways to place my order?

    A: Yes. If you prefer not to order online, you may call us with your information at 1-888-205-3191. If you are an existing Sheer Cover Studio customer and require additional products, please call Customer Care at (800) 506-6281.

  • Q: What forms of payment does sheercover.com accept?

    A: Sheercover.com accepts:

    • Visa
    • MasterCard
    • American Express
    • Discover/Novus

  • Q: When will my credit card account be charged?

    A: Your credit card will not be charged until your order is shipped.

  • Q: How much are shipping and handling costs?

    A: Please refer to your Order Confirmation or call our Customer Service at (800) 506-6281.
    Please view the chart below for the shipping and handling charges:

    If your order subtotal is Shipping & Handling
    (before tax) (5-7 business days)
    up to $24.99 $3.99
    $25.00 - $49.99 $5.99
    $50.00 - $99.99 $7.99
    $100.00 - $149.99 $10.99

  • Q: Does Sheer Cover Studio ship to international addresses?

    A: Although Sheer Cover Studio is distributed in many countries around the world, this website only handles domestic U.S. orders.

  • Q: How do I know if my order has been shipped?

    A: You will receive two emails after you have placed your order and provided us with a valid email address. The first email confirms that your order has been received (your order confirmation number will be included); this email should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

  • Q: What if an item I've ordered is out of stock?

    A: Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. If an item is temporarily out of stock, we'll email you with a backorder notification, which tells when you can expect to receive the item. If we are permanently out of stock on an item that you've ordered, we will notify you. Any changes will be reflected in your order total and shipping confirmation. Please call (800) 506-6281 any time with any questions about out-of-stock items.

Home Delivery Program:
  • Q: What is the Sheer Cover Studio Home Delivery Program?
    A: When you order the Sheer Cover Studio Starter Kit or Deluxe Kit, you'll receive a FREE membership in the Sheer Cover Studio Home Delivery Program. Every 90 days, you'll automatically receive a new supply of the Sheer Cover Studio versatile mineral makeup Kit. There are no minimum orders, and you can cancel any time by calling Customer Care at (800) 506-6281.

  • Q: What are the benefits of being a Home Delivery Program Preferred Customer?

    A: The Home Delivery Program includes these exclusive benefits and Preferred Customers—only perks:

    • 100% customization with our program—choose the products you want and set your delivery frequency.
    • A FREE online web account to sheercover.com for account maintenance.
    • Guaranteed, locked-in savings up to 40% off regular prices and exclusive special offers.
    • A 60-Day Money-Back Guarantee on each and every product—even if the containers are empty!

  • Q: What products are included in my standard automatic shipment?

    A: You will receive Perfect Shade® Mineral Foundation, Conceal & Brighten Trio, Sun-Kissed Bronzing Minerals, Lengthening Mascara and Lash Extending Fibers. Also, as soon as you receive your Introductory Kit, you can customize to include your own favorite products, simply by calling Customer Care at (800) 506-6281.

  • Q: How does the Sheer Cover Studio customization program work?

    A: It's simple!

    • Mix & match between 3 and 10 products in your Kit, each at the lowest available price.
    • Continue to receive the perfect Kit for you or customize each Kit you receive. You decide!
    • Choose exactly when your next Kit is shipped and how often future Kits are sent to you.
    • Kits with 7 pieces or more receive free shipping.
    • All 10-piece Kits will include a free gift as our way of saying thank you.
    You can customize your Kit by calling Customer Care anytime at (800) 506-6281.

Security & Privacy:
  • Q: Is my credit card information secure when I order from this site?

    A: Yes. All Guthy-Renker LLC sites use the Secure Sockets Layer (SSL), an advanced security protocol that protects your credit card information and ensures secure online ordering. SSL Internet connections are encrypted, and thus protect all credit card ordering information, including your name, address and credit card number, so no one can read it in transit. We use secure technology, privacy protection controls and restrictions on employee access to safeguard your personal information.

  • Q: Can I order from this site if my cookies have been disabled?

    A: If you disable cookies, you may be unable to order or use other features on this site. If you experience any problems, please call (800) 506-6281 to place your order. Existing Preferred Customers wishing to order additional products or take advantage of customization options, please call (800) 506-6281.

Technical Difficulty:

Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Sheer Cover Studio Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).

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